Last updated: September 1, 2020 Welcome to our website, www.sophiezamel.com. For us at Sophie Zamel, your privacy and the security of your personal data are very important, for this reason we collect and manage your personal data with care and take specific measures designed to keep your personal data secure. This privacy policy (“Privacy Policy” or “Privacy Notice”) contains information on the processing by Sophie Zamel of your personal data in relation to your browsing and use of the website sophiezamel.com and all corresponding webpages thereof, applications, features, functionality, information and services made available by us on or through any of the foregoing (collectively, the “Website”). We also ask you to read the Terms of Use and the Conditions relating to registration, which contain additional information and terms and conditions governing your use of the Website. Some aspects of the Website may be subject to additional specific legal terms and conditions, in which case, such terms and conditions will be made available to you when you use or access such services.

1. General Information

Who is the data controller?
Sophie Zamel, based at 2 Yehuda Halevi, Tel Aviv, Israel (“Sophie Zamel”, “we”, “us”, “our”, etc.) is the Data Controller, namely the party which decides how and why to process your personal data.
You can always contact Sophie Zamel with any privacy-related questions or requests by writing to the above address or writing to contact@sophiezamel.com. 

2. What personal data do we collect?

The categories of personal data that Sophie Zamel collects and processes when you browse or shop on the Website, are as follows:

1. We collect the personal data necessary to complete and execute your purchase on the Website such as given name and surname, email address, shipping address, billing address, telephone and payment details.

2. We collect your email address when you sign up to receive newsletters or other marketing or promotional emails regarding Sophie Zamel.

3. We process the personal data you provide us with when you contact our Customer Service to provide you with the assistance requested.

4. With your consent, we collect and use your personal data for marketing communications.

5. For the registration of your account, we collect your given name and surname, your email address, your password and your email preferences. If you are a registered user, we collect information about your access to the reserved area of the Website, including information on the date and time of such access. With your express consent, we may analyze your personal data to gather information regarding your interests and preferences with respect to our products and services, in order to present proposals and offers in line with your tastes.

6. We collect information about your browsing on the Website, such as the pages you visit and how you interact with them.

7. With your consent, we may collect certain information, such as IP address, type of browser, type of device, unique advertising identifiers and type of operating system used, through cookies and/or similar technologies (as described in Section 5 below).

8. We may receive information about you from third parties, which may include social media services (e.g., Instagram) of which you are a registered user. Sophie Zamel does not knowingly process minors’ personal data. If you access the Website and use services of Sophie Zamel, you declare that you are above the age of majority in your jurisdiction.

3. How do we use the personal data collected?

Sophie Zamel collects and processes your personal data for the following purposes:

1. Purchases. When you purchase a product on the Website, we ask you for the personal data necessary to finalize and confirm such purchase, such as payment and related anti-fraud checks, billing, shipping of the product and processing the return of such product, as applicable

2. Registration on the Website. We use certain personal data you provide us as part of the registration process to provide you with a registered account on the Website and the services offered to registered users

3. Provision of services offered on the Website. Sophie Zamel collects, in relation to each service and its characteristics, the personal data necessary for the provision of the applicable service requested by you

4. Customer Service requests. We collect and use the personal data you provide us when you send a request to our Concierge, in order to process and respond to your request

5. Analysis and statistical surveys. We may use certain information about your use of the Website, mode of browsing and use of the related services, to conduct analyses and statistical surveys in order to improve our offering and our services

6. Transaction
Communications. We use your personal data to send you to the email you provided us communications regarding orders you have placed on the Website (e.g., order confirmation, status updates, shipping and delivery notifications, etc.)

7. Marketing Communications. With your express consent, we may use the contact details you have provided to us, for purposes of sending you marketing communications on our products and services, in order to update you on news, new arrivals, exclusive products, and on our offers and promotions. In addition, with your consent, we may use your contact details to conduct market research and surveys for customer satisfaction in order to improve our services and our relationship with our users

8. Personalized Services.
With your consent, Sophie Zamel may personalize your experience on the Website, which may include showing you previews and offers in line with your interests, and Sophie Zamel may send you personalized marketing communications and personalized promotional offers. The personalization will be carried out by analyzing your previous purchases and other information described in the paragraph ‘What personal data do we collect?’. For more information on the personal data used for purposes of such personalization and on the related activities, please consult the paragraph ‘My Account’

If you authorize the activities referred to in points g) and h) and you subsequently wish to stop receiving further communications from Sophie Zamel or you would like to limit how to be contacted, you can opt-out of these communications at any time by clicking on the dedicated link “Unsubscribe” at the bottom of each communication, or accessing your account, or contacting Sophie Zamel by contacting our Concierge or by writing to the above address. You may receive further communications from us even after submitting your request, as some further communications may have already been planned, and our systems may take between 24 and 48 hours to process your request. Sophie Zamel does not currently sell or disclose for business purposes any personal data collected by it in connection with use of the Website, and has not done so during the previous twelve month period.

4. My account

If you create an account on the Website, you may access and edit the following information via your account:

• Personal Details: check and edit your personal details, email address and password

• Orders: enter your Order Number to see the list of products you have ordered and information on their delivery status

• Card wallet: store your credit card details

• Address Book: store your address details to complete the order process quickly.

With your express consent, we may use the contact details you have provided for marketing communications regarding our products and services, in order to update you on news, new arrivals, exclusive products, and on our offers and promotions, and for market research and surveys to determine your level of satisfaction and improve our services. With your express consent, Sophie Zamel may personalize, in line with your interests, your experience and the content of commercial communications and the offers you will receive when you browse the Website as a registered user. This allows you to streamline the search for products and services of greatest interest to you and, at the same time, allows us to improve our offers to you. Such personalization is made possible by the analysis of your personal data in our possession, described in the paragraph ‘What personal data do we collect?’. In particular, information on purchases you have made in the past and those relating to the sections of the Website you visit most often or the services you use most often help us to understand which products and services are more interesting to you. You are responsible for ensuring that the personal data you provide to Sophie Zamel is accurate and up to date. To ensure that the information in our possession is correct and allows us to perform properly the activities described above, we invite you to access the section ‘My Profile’ of ‘My Account’ and, if you feel it is necessary, to update it.

1. Cookies

The Website uses automatic systems of data collection, such as cookies and similar tracking devices. A cookie is a small data file that is transmitted to the hard drive of an Internet user’s computer, tablet, phone or other device. Cookies allow us to link an Internet user to personal information provided by such user through the Website. Cookies are disseminated by our or our service providers’ servers. Only Sophie Zamel (and its service providers) processes the information collected by the cookies on the Website, in order to optimize its services and the Website for the needs and preferences of its users. We disseminate cookies in connection with functions such as browsing the Website, purchasing products and supplying "My Account" services. As you may know, each Internet browser allows the deletion of cookies after each session. Your Internet browser contains instructions on how to carry out these procedures of deletion. Please access the appropriate instructions section on your Internet browser if you wish to delete cookies. Your acceptance of the use of cookies is necessary to take advantage of many features and services offered by the Website, including the purchase of products. If you set your browser to block or delete cookies, you may not be able to access certain features and services offered by the Website (for example, your computer may not be able to display the image of the product you are in the process of purchasing). Our website uses various types of first party cookies (organized and managed by Sophie Zamel), and third party cookies (organized and managed by third parties based on their own individual privacy policies) and similar technologies, each of which has a specific function. Below is a table explaining them.

Type of cookie

1. Navigation cookie

From the first access these cookies allow the website to function correctly and allow you to view content on your device by recognizing the language and market of the country/region from which you’ve chosen to connect. If you are a registered user, they will allow you to be recognized and to access the services offered from the dedicated areas. Navigation cookies are technical cookies and are needed for the functioning of the website.

2. Functional cookies

These cookies allow, based on your express request, for you to be recognized when you subsequently access the website, so that you do not have to enter your information each time (for example: "Remember me"). If you have added items into your Shopping Bag and closed the session without completing the purchase and without eliminating those items, these cookies allow you to continue the shopping experience the next time you access the website (within a limited period), finding the same articles that were selected. Functional cookies are not essential to the functioning of the website, but rather improve navigation quality and experience.

3. Analytical cookies

These first party cookies are the property of Sophie Zamel and are used to collect data in an anonymous and aggregate way. These cookies are used to prepare statistical analyses on the navigation methods of our website’s users. Sophie Zamel treats the results of these analyses anonymously and exclusively for statistical purposes only.

4. Our own and third party marketing and profiling cookies

These cookies are aimed at creating user-related profiles to send commercial messages that meet the preferences shown during the visit, or to improve your navigation experience: while you navigate on our website, these cookies are useful for showing you products of interest to you or which are similar to those you have viewed. Third party cookies are those that have been sent by our trusted third party companies. These cookies allow you to be provided with our commercial offering on other affiliated websites (retargeting). With third party cookies we do not have control of the information provided by the cookie and we do not have access to this data. This information is entirely controlled by third party cookies as described in the respective policy. To find out more about the aforementioned third parties cookie, you can inform yourself on their respective polices and knowingly manage your consent or refusal, for this we invite you to visit http://youronlinechoices.com.

5. Social Network Cookies

These cookies are necessary to allow your social account to interact with our website. For example, they are used to express your appreciation and to share it with your social networking friends. The social network cookies are not needed for navigation. For more information on the policies regarding the use of social network cookies, it is possible to consult the respective privacy and cookies policies:

Facebook: http://www.facebook.com/about/privacy/

Google+: http://google.com/intl/gb/policies/privacy/

Twitter: http://twitter.com/privacy

Instagram: https://instagram.com/legal/cookies/

YouTube: https://www.youtube.com/static?template=privacy_guidelines

You can easily manage your consent or refusal by accessing the section of your browser through the following links:

IE: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies

Safari: https://support.apple.com/kb/PH17191?locale=en_US

Chrome: https://support.google.com/chrome/answer/95647?hl=en&topic=14666&ctx=topic

Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

How We Respond to Do Not Track Signals: At this time the Website does not recognize automated browser signals regarding tracking mechanisms, which may include "do not track" instructions.

2. Legal basis of the processing

If you are a user located within the European Economic Area, we only process your personal data if one or more of the following legal basis applies:

1. For the finalization and execution of a contract to which you are a party. When we process your data on this basis we take care to use only the minimum information necessary to execute the contract. This basis legitimizes the processing of personal data that takes place in the following activities:

• Finalization and execution of a contract for the purchase of goods offered on the Website;

• Registration on the Website and use of the services reserved for registered users;

• Supply of services offered on the Website;

• Management of your requests by our Customer Service.

The provision of your personal data for these activities is a contractual obligation. You are free to communicate your data or not, but in the absence of the requested data it will not be possible to finalize or execute the contract and your requests. This means that you will not be able to purchase the products and to use the services of Sophie Zamel and that Sophie Zamel will not be able to process your requests.

2. To follow up on a legal obligation. In case of finalization of a contract for the purchase of goods on the Website, the processing of user data will take place to give effect to the legal obligations to which Sophie Zamel is bound. You are free to decide whether to finalize a contract and whether or not to disclose your data, but if you finalize it your data will be necessary and will be processed to give effect to the aforementioned legal obligations to which Sophie Zamel is bound.

3. Due to our legitimate interest.

Certain personal data will be processed to carry out anti-fraud activities relating to your purchase of products on the Website: we have a legitimate interest in carrying out this activity to prevent and prosecute any fraudulent activity. For internal administrative purposes, personal data may be processed by Sophie Zamel’s parents, subsidiaries or other affiliated companies or our authorized service providers.

4. Based on your consent.

We will carry out the following processing only if you have given us your express consent:

• Marketing activities and market research and surveys;

• Analysis of your browsing data and your shopping habits when you are signed in to your account on the Website, in order to personalize your experience on the Website.

The provision of your personal data for these activities is optional.

 2. Who will process your data?

Your personal data will be processed by Sophie Zamel and may also be transferred to and processed by Sophie Zamel’s parents, subsidiaries or other affiliated companies. Your personal data may also be transferred to third parties for the purpose of (1) assisting with facilitating transactions on or through the Website, (2) sending you advertisements for our products and services, (3) providing information technology and customer service assistance, and (4) providing, offering, supporting, administering, maintaining and enabling the provision of the Website and our services. These parties have been carefully selected by us and are required to comply with all applicable data protection regulations. These parties have been appointed as data processors and carry out their activities according to the instructions given by Sophie Zamel and under its control. These third-parties belong to the following categories: site operator, banking operators, internet providers, IT companies, couriers, marketing companies, and companies specialized in market research and analysis. Your data may be disclosed to law enforcement and judicial and administrative authorities, in accordance with applicable law, for the investigation and prosecution of crimes, the prevention and protection from threats to public security, to allow Sophie Zamel to ascertain, exercise or defend a right in court, as well as for other reasons related to the protection of the rights and freedoms of others. Sophie Zamel may also use a variety of third parties, including advertising networks, data exchanges, traffic measurement service providers and marketing analytics service providers to, for example, serve advertisements on the Website, populate user-specific advertisements and/or measure and analyze advertising effectiveness and/or traffic on or in connection with the Website (“Third Party Advertising Providers”) through cookies and/or similar technologies (as described in Section 5). Such Third Party Advertising Providers may enable us to display advertisements based on your use of the Website and other websites, services and platforms you have used or visited.

3. Extra-EU transfer

If you are located in the EU, please note that Sophie Zamel and some of the third parties listed in the paragraph ‘Who will process your data?’ may be established in countries/regions outside the European Union. If you are located in the EU, your personal data will only be transferred outside the EU (a) to countries/regions that offer an adequate level of data protection, as established by specific decisions of the European Commission (http://www.garanteprivacy.it/home/provvedimenti-normativa/normativa/normativa community-and-intentional/transfer-of-data-to-third-countries#1’), or (b) pursuant to specific agreements containing safeguard clauses and appropriate guarantees for the protection of your personal data, known as “standard contractual clauses”, approved by the European Commission, or (c) if the data transfer is necessary for the finalization and execution of a contract between you and Sophie Zamel (for the purchase of goods offered on our Website, for registration on the Website or use of services on the Website) or for the management of your requests.

 4. How long do we keep the data?

We keep your personal data for a limited period of time, which differs depending on the type of activity that involves the processing of your personal data. After this period, your data will be permanently erased or otherwise irreversibly rendered anonymous. Your personal data are stored in compliance with the terms and criteria specified below:

1. Data collected to conclude and execute contracts for the purchase of goods on the Website: until the administrative and accounting formalities are finalized. The billing data will be kept for ten years from the billing date;

2. Data of the registered user: the data will be kept until you request cancellation of your account;

3. Payment details: up to the confirmation of the payment and to the finalization of the relative administrative and accounting formalities;

4. Data collected in the context of the use of services offered on the Website: this data is kept until the termination of the user’s account or the user’s request to terminate such service;

5. Data related to requests by users to our Customer Service : the data used to assist you will be kept until we determine that your request has been satisfied;

6. Data used for marketing activities for users who purchase product on the Website: these data are kept until the termination of the service or until the user opts out of receiving marketing communications;

7. Data provided for marketing activities and market research and satisfaction surveys: up to the request by the user to interrupt the activity and in any case within two years from the last interaction of any kind by the user with Sophie Zamel;

8. Data used to customize the Website and to show you customized sales offers: until you request that we stop providing such customized version of the Website and customized offers, and in any case within three years from the last interaction of any kind by the user with the Website.

In any case, for technical reasons, the termination of the processing and the subsequent definitive deletion or irreversible anonymization of the related personal data shall be effective within thirty days from the terms indicated above.

5. Your rights

At any time you may exercise your rights with reference to the specific processing of your personal data by Sophie Zamel. Please find below a general description of these rights and how to exercise them.

1. Access your personal data and rectify it: you have the right to access your personal data and to request that they are correct, modified or supplemented with other information. You may contact us to request a copy of your personal data in our possession.

2. Revoke your consent: you can revoke at any time the consent you may have given for the processing of your personal data for marketing purposes (i.e., for purposes of sending sales and promotional communications and conducting market research and surveys to determine the level of satisfaction and improve our services). Once we have received your request, we will promptly cease the processing of your personal data for marketing purposes.

3. Object to the processing of your data: you have the right to object to the processing of your personal data, under certain conditions.

4. Erasure of your data: you have the right to request the erasure of your personal data, under certain conditions.

5. Restriction of the processing of your personal data: have the right to request that we restrict the processing of your personal data in the following circumstances: when you contest the accuracy of your personal data, when the processing is unlawful but you oppose the erasure of your data, when the processing of your data is no longer needed but you need them for establishment, exercise or defense of legal claims and when you object to processing pending the verification of the reasons of your request.

6. Receiving your data and transferring it to a party other than Sophie Zamel (right to data portability). You can ask to receive your data that we process based on your consent or on the basis of a contract with you in a standard format. You may request that we, where technically possible, transfer your data directly to a third party indicated by you. You can exercise the rights described above by accessing your account, or writing to contact@sophiezamel.com In order to ensure that the data of our users are not subject to breaches or unlawful use by third parties, before accepting your request to exercise one of the rights indicated, we will ask you to provide certain information so that we can verify your identity.

6. Security measures

We protect your personal data with specific technical and organizational security measures, aimed to prevent your personal data from being used unlawfully or fraudulently. In particular, we use security measures which are designed to ensure: the pseudonymization or encryption of personal data; confidentiality, integrity, availability of your personal data and the resilience of processing systems and services; the ability to restore personal data in case of data breach.

7. Complaints

If you are located in the EU and believe that the processing of your personal data has been carried out unlawfully, you can lodge a complaint with one of the competent supervisory authorities.

8. Changes to this notice

From time to time, we may modify this Privacy Notice to reflect industry initiatives, third party requirements or changes in the law, technology, our information collection and use practices or the features and functionality of the Website or our services, and such modifications shall be effective upon posting. When we change this Privacy Notice in a material way, a notice will be posted on the Website along with the updated Privacy Notice. Your continued use of the Website after we post a revised Privacy Notice (and, where appropriate, notify you of same) signifies your acceptance of the revised Privacy Notice. It is therefore important that you review this Privacy Notice regularly to ensure you are updated as to any changes. We may continue to process your information based on our legitimate interests or in order to fulfill our obligations under a contract and/or may also seek your affirmative consent to the terms of the updated Privacy Notice. For example, we may ask for your consent before implementing new uses of the personal data that we’ve already collected from you based on such consent, if such new use was not addressed by the privacy policy under which such information was collected or if our legal basis for processing such information changes.

9. Legislative references

The processing of your personal data is carried out by Sophie Zamel in full compliance with, as applicable, Regulation (EU) 2016/679, General Data Protection Regulation and any other applicable data protection law.

Terms and Conditions of Use

Welcome to our web site ("www.sophiezamel.com"). These General Terms and Conditions of Use govern the access to and use of www.sophiezamel.com. The access to and use of this web site as well as the purchase of products on www.sophiezamel.com are based on the assumption that these General Terms and Conditions of Use have been read, understood and accepted by you. This website is managed and maintained by Sophie Zamel, with registered offices 2 Yehuda Halevi, Tel Aviv, Israel.  Request for further information can be made through our Customer Care or sent to the address: concierge@sophiezamel.com. If you need any assistance, go to the Customer Care area, where you will find information on orders, shipping, refunds and returning products purchased on www.sophiezamel.com. For any other legal information, go to the sections: Returns and Privacy Policy of www.sophiezamel.com. The Provider may amend or simply update all or part of these General Terms and Conditions of Use. Any amendment or update of the General Terms and Conditions of Use shall be binding as soon as they are published on the web site in this section. Therefore, you should regularly access this section on the web site in order to check the publication of the most recent and updated General Terms and Conditions of Use of www.sophiezamel.com. If you do not agree to all or part of the www.sophiezamel.com’s General Terms and Conditions of Use, please do not use our web site. The access to and use of www.sophiezamel.com, including display of web pages, communication with Provider, downloading product information and making purchases on the web site, are carried out by our users exclusively for personal purposes, which should in no way be connected to any trade, business or professional activity. Remember that you will be liable for your use of www.sophiezamel.com and its contents. The Provider shall not be considered liable for any use of the web site and its contents made by its users that is not compliant with the laws and regulations in force, without prejudice to Provider's liability for intentional torts and gross negligence. In particular, you will be liable for communicating information or data which is not correct, false or concerning third parties (in the event such third parties have not given their consent) as well as for any improper use of such data or information.

 1. Privacy Policy

We recommend that you read the Privacy Policy which also applies in the event that users access to www.sophiezamel.com and use the relevant services without making purchases. The Privacy Policy will help you understand how and for what purposes www.sophiezamel.com collects and uses your personal data.

2. Intellectual Property Rights

All content included on this Site, such as works, images, pictures, dialogues, music, sounds, videos, documents, drawings, figures, logos, menus, web pages, graphics, colors, schemes, tools, fonts, designs, diagrams, layouts, methods, processes, functions and software (collectively, “Content”), is the property of Sophie Zamel or Provider and is protected by national and international copyright and other intellectual property laws. You may not reproduce, publish, distribute, display, modify, create derivative work from, or exploit in any way, in whole or in part, the Content without the prior express written consent of Sophie Zamel and Provider as the case may be. Sophie Zamel and/or Provider shall have the exclusive right to authorize or prohibit in their sole discretion any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of, in whole or in part, the Content. Sophie Zamel and/or Provider shall have the right, at any time, to claim the authorship of any Content posted on this Site and to object to any use, distortion or other modification of such Content. Any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of, the Content expressly authorized in writing by Sophie Zamel and Provider shall be carried out by you for lawful purposes only and in compliance with all applicable laws.

 3. Links to Other Web Sites

www.sophiezamel.com may contain links to other web sites which are in no way connected to www.sophiezamel.com or the Provider. The Provider does not control or monitor such third party web sites or their contents. The Provider shall not be held liable for the contents of such sites and/or for the rules adopted by them in respect of, but not limited to, your privacy and the processing of your personal data when you are visiting those web sites. Please, pay attention when you access these web sites through the links provided on www.sophiezamel.com and carefully read their terms and conditions of use and their privacy policies. Our General Terms and Conditions of Use and Privacy Policy do not apply to the web sites of third parties. www.sophiezamel.com provides links to other web sites exclusively to help its users in searching and surfing the Internet and to allow links to web sites on the Internet. When the Provider provides links to other web sites, the Provider does not recommend that to its users access these web sites and it does not provide any guarantees to their web content or to services and products supplied and sold by these web sites to Internet users.

 4. Links to www.sophiezamel.com

Please, contact the Provider at the following email address: contact@sophiezamel.com. if you are interested in linking the Home page of www.sophiezamel.com and other web pages which can be publicly accessible. You are requested to contact the Provider for requesting our consent to linking www.sophiezamel.com. The Provider grants links to www.sophiezamel.com free of charge and on a non-exclusive basis. The Provider is entitled to object to certain links to its web site in the event that the applicant who intends to activate links to www.sophiezamel.com has, in the past, adopted unfair commercial or business practices which are not generally adopted or accepted by the market operators, or has made unfair competition activities vis-à-vis the Provider or the latter's suppliers, or when the Provider fears that such practices or such activities might be adopted by the applicant in the future. In any event, it is forbidden to post deep links (such as deep frames) to www.sophiezamel.com or to use unauthorized meta-tags without the Provider consent.

 5. Disclaimers on Content

The Provider does not warrant that the contents of the web site are appropriate or lawful in other countries outside Israel. However, in the event that such contents are deemed to be unlawful or illegal in some of these countries, please do not access this web site and, where you nonetheless choose to access it, we hereby inform you your use of the services provided by www.sophiezamel.com shall be your exclusive and personal responsibility. The Provider has also adopted measures to ensure that the content of www.sophiezamel.com is accurate and does not contain any incorrect or out-of-date information. However, the Provider cannot be held liable for the accuracy and completeness of the content, except for its liability for tort and gross negligence and as otherwise provided for by the law. Moreover, the Provider cannot guarantee that the web site will operate continuously, without any interruptions and errors due to the connection to the Internet. In the event of any problem in using our web site please contact our Customer Care by visiting our Customer Care area or write to the following email address: contact@sophiezamel.com. A Provider representative will be at your disposal to assist and help you to restore your access to the web site, as far as possible. At the same time, please contact your Internet services provider or check that each device for Internet connection and access to web content is correctly activated, including your Internet browser. The dynamic nature of the Internet and web content may not allow www.sophiezamel.com to operate without any suspensions, interruptions or discontinuity due to updating the web site. The Provider has adopted adequate technical and organizational security measures to protect services on www.sophiezamel.com, integrity of data and electronic communications in order to prevent unauthorized use of or access to data, as well as to prevent risks of dissemination, destruction and loss of data and confidential/non confidential information regarding users of www.sophiezamel.com, and to avoid unauthorized or unlawful access to such data and information.

6. Our Business Policy

The Provider has adopted a business policy; its mission consists of selling products through its services and its web site to "consumer" only. "Consumer" shall mean any natural person who is acting on www.sophiezamel.com for purposes which are outside his or her trade, business or professional activity (if any). If you are not a consumer, please do not use our services for purchasing products on www.sophiezamel.com. The Provider shall be entitled to object to the processing of purchase orders from persons other than consumers and to any other purchase order which does not comply with the General Terms and Conditions of Sale and these General Terms and Conditions of Use.

7. Governing Law

These General Terms and Conditions of Use and any disputes or claims arising out of or in connection with its subject matter (including non-contractual disputes and claims) are governed by and construed in accordance with the laws of Israel.

8. Terms and Conditions of Sale Our Business Policy

1. The Vendor offers products for sale on www.sophiezamel.com and its e-commerce business services are available exclusively to its end users, i.e. the "Consumers".

2. "Consumer" shall mean any individual who is acting for purposes which are outside his or her trade, business or profession. If you are not a Consumer, please do not buy any products on www.sophiezamel.com.

3. The Vendor reserves the right not to process orders received from users who are not "Consumers" and any other order which does not comply with the Vendor's business policy.

4. These General Terms and Conditions of Sale exclusively regulate the offer, transmission and acceptance of purchase orders relating to products on www.sophiezamel.com between the users of www.sophiezamel.com and Sophie Zamel.

9. How to Execute a Contract with the Vendor

1. In order to place an order for the purchase of one or more products on www.sophiezamel.com, you must fill out the online order form and send it electronically to the Vendor, following the relevant instructions.

2. The order form contains a link to these General Terms and Conditions of Sale, and also contains information on the main characteristics of each product ordered and the relevant unit price, the type of payment that you may use in order to purchase each product, shipping terms for the purchased products, shipping and shipping costs, and references to the terms and conditions for returning purchased products.

3. An order shall be deemed to have been submitted when the Vendor receives your order form electronically and the order's information has been verified as correct.

4. Before submitting your order form for the purchase of products, you will be asked to carefully read the General Terms and Conditions of Sale

5. The order form will be filed in our data base for the time required to process your order and as provided by law. You may access your order form by clicking on the section called Order Status.

6. Before submitting the order form, you will be asked to identify and correct possible input errors.

7. English is the language used for executing contracts with Vendor.

8. After your order form has been submitted, the Vendor will process your order.

9. The Vendor may not process purchases when there are not sufficient guarantees of solvency, when orders are incomplete or incorrect, or the products are no longer available. In the above cases, we shall inform you by email that the contract has not been executed and that the Vendor has not carried out your purchase order specifying the reasons thereof. If the products displayed on www.sophiezamel.com are no longer available at the time of your last access and once the Vendor has received your order form, the Vendor shall inform you of the unavailability of the ordered products within thirty (30) days from the day after Vendor received your order. If the order form has been sent and the price has been paid for items that are no longer available, the Vendor will refund the amount paid for those items.

10. By submitting an order form to and making a contract with the Vendor, you unconditionally accept and undertake to observe the provisions of these General Terms and Conditions of Sale. Should you not agree with certain provisions of these General Terms and Conditions of Sale, please do not submit your order form for the purchase of products on www.sophiezamel.com.

11. By submitting an order form, you agree and accept these General Terms and Conditions of Sale as well as further conditions contained on www.sophiezamel.com, even through links, including Privacy Policy.

12. Upon submission of an order form, the Vendor shall send you a purchase order receipt email, containing a summary of the information related to the order form (General Terms and Conditions of Sale, the products' main characteristics, detailed information on the price, terms of payment, return policy and shipping costs). Please note that all prices are provided without duties, taxes or fees that you may need to pay to local authorities to receive the merchandise. Please note as well that due to fluctuations in exchange rates and merchandise components the Vendor will not be able to provide you in advance with information on the amount of duties and taxes that may be owed to local authorities. These amounts should be considered above and beyond the total of the order.

 10. Guarantees and Product Price Indication

1. On www.sophiezamel.com, we only offer products marked with the Sophie Zamel trademark. 2. The Vendor does not sell second-hand products, flawed products or products of lower quality than the corresponding market standards.

3. The main characteristics of products are shown on www.sophiezamel.com on each product page. The products offered for sale on www.sophiezamel.com may not exactly correspond to the real garments in terms of image and colours due to the Internet browser or monitor used.

4. Prices are subject to change. Check the final price of sale before sending the relevant order form.

5. Orders made to addresses to which the Vendor cannot ship or to addresses that are not located in the country/region that you have selected on the “shop in” menu will be automatically cancelled. 

11. Payments

Payment of the product prices and relevant shipping costs must be made by using one of the procedures indicated on the order form.

In the case of payment by credit/debit card, the payment will be processed by a third party which provides payment processing services to the Vendor for the sale of products on www.sophiezamel.com. All credit cards details (for example, card number, expiration date, details of card holder) will be sent via an encrypted protocol to the banks which provide remote electronic payment services. These details will not be used by the Vendor or their authorized agents, except for carrying out procedures relevant to your purchase, for example issuing refunds in the case of returns (subsequent to the exercise of your right to return) or for reporting cases of fraud or other ancillary matters.

 12. Customs and Duties

Upon arrival, the contents of your order may be subject to Customs fees (taxes, duties, processing fees, brokerage fees, etc.), which are responsibility of the customer receiving the order. These fees are not under the Vendor's control. For this reason we recommend you verify with your local Customs office before you place an order. The Vendor is unable to estimate customs fees, taxes, duties, etc. so please contact your local authorities or Customs office for detailed information.

The item prices and the shipping charges you pay to the Vendor do NOT include customs fees, import taxes, brokerage fees or duties.

Should you refuse your order at the time of arrival or should you refuse to pay the Customs fees when your order arrives, the shipment will be returned to the Vendor and we will be charged the Customs fees plus return shipping costs. If you receive your order and accept to pay the Customs fees upon delivery, the Vendor will not issue refunds for the same in case of return of the purchased products.

Customs processing may delay the delivery of your order. Should you experience such delays please check with your local Customs offices. The invoice for the Customs fees could arrive weeks after you receive your order, separately from the same.

 13. Shipping and Delivery of the Products

For specific product shipping and delivery procedures see the Customer Care Area. Please read these sections carefully. The information provided in these sections forms an integral part of these General Terms and Conditions of Sale and, consequently, shall be deemed to be fully read and accepted by you at the time your order form is sent.

 14. Customer Care

Please contact our Customer Care for further information.

 15. Return Policy

Our purpose is to guarantee your full satisfaction. If, for any reason whatsoever, you are not satisfied with your order, you may exercise your right to return purchased products within 14 days of the date on which you received them from www.sophiezamel.com. The products must be returned within 14 days from the date the package was delivered to you and must be returned by dispatching the package through the shipping agent specified by Sophie Zamel. It is necessary to follow the prompts to submit a Return, please email concierge@sophiezamel.com for instructions on processing a Return. It is not possible to return an item in exchange for another.

16. Terms and Conditions of Return

The right to return products shall be deemed correctly exercised once the following conditions have been fully met:

A request to return has been submitted to concierge@sophiezamel.com within 14 days of your receipt thereof;

the Return Form provided by our Concierge must be correctly completed and submitted to the Vendor within 14 days of the date of your receipt thereof;

the products have not been customized, worn, used, altered or damaged and, in any case, compliant with the requirements detailed in the section on Compliance Checks below;

the products are returned in their original packaging;

the products must be returned within 14 days from the date the package was delivered to you.

If you have fulfilled all requirements set forth above, the Vendor shall refund the entire price for the returned purchased products. Any duties, taxes and fees you have paid for the delivery of the purchased products shall not be refunded. You will be notified if the returned products cannot be accepted. In this case, you may choose to have the products delivered to you at no expense to the Vendor. If you refuse the above delivery, the Vendor reserves the right to retain the products and the amount paid for your purchase of the products. Please note that shipping costs, duties, taxes and fees you have paid for the delivery of the purchased products shall not be refunded. For more information read the below Return Shipping section or visit Customer Care area.

17. Return Shipping

Please ship your returns to the Vendor with a shipping service specified by Sophie Zamel. Please verify that you have accurately completed and included with your package all the necessary documentation for Customs clearance. Please make sure to print and fill out 5 copies of the Returns Proforma Invoice that came with your parcel. Without all the copies the package will be rejected at Customs and will be returned to you. Customs authorities require that all such documentation be written in English. We recommend that you consult with local authorities and/or your selected shipping service to ensure that the documentation is sufficient. The Vendor cannot be held responsible for parcels that are detained at Customs because of lacking or insufficient documentation. The Vendor therefore highly recommends that you choose a shipping service that permits you to trace it at any time. 

18. Compliance Checks

Our products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), including all accessories and documents. We reserve our right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way.

 19. Refund Times and Procedures

After the Vendor has received the returned products and checked that the products meet all requirements, you will receive an email that the returned products have been accepted. Whatever the form of payment you used (Credit/Debit Card), the refund procedure will be processed within 21 days of when the Vendor was informed of your decision to exercise your right to return the purchased products and once the Vendor has checked that the return was carried out in compliance with the above conditions. The time period for refunding the amount you paid for purchasing the returned products depends on the payment type used:

purchase by Credit/Debit Card: refund time will depend on the credit card company’s policies. We would like to assure you, however, that the value date for the credit will coincide with the date of the original payment; therefore you will not suffer any interest loss;

20. Refund Times and Procedures

Whatever payment type you used, returns will be processed by the Vendor within 21 days from when the Vendor has received the returned products, after receipt of your decision to exercise your return right and after checking that the return right has been correctly exercised. Credit card refunds may take up to 2 weeks to be processed. Gift recipients are entitled to a nonrefundable merchandise credit.

If the recipient of the products indicated in the order form is different from the individual who made the payment for such products, the amount paid for returned items shall be refunded by the Vendor to the individual who made the payment.

The value date for the credit shall be the same as the value date of the original debit and consequently you shall not suffer interest losses.

21. Privacy

You will find information on how we process your personal data by clicking on Privacy Policy. For further information on our Privacy Policy you can contact us at contact@sophiezamel.com.

22. Governing Law

These General Terms and Conditions of Sale and any disputes or claims arising out of or in connection with its subject matter (including non-contractual disputes and claims) are governed by and construed in accordance with the laws of Israel.

23. Amendments and updates

The General Terms and Conditions of Sale may be amended from time to time due to new laws and regulations or other reasons. The new General Terms and Conditions of Sale shall be effective as of the date of publication on www.sophiezamel.com.